Dermatology 2013

Date: Jan

Short Title: Dermatology missed appointments: an analysis of outpatient non-attendance in a general hospital’s population

Alternate Journal: International journal of dermatology

ISSN: 1365-4632 (Electronic)

0011-9059 (Linking)

DOI: 10.1111/j.1365-4632.2012.05710.x

Accession Number: 23879642

Keywords: Adult

Aged

Appointments and Schedules

Dermatology/*statistics & numerical data

Female

Hospitals, General/organization & administration/*statistics & numerical data

Humans

Male

Middle Aged

Outpatient Clinics, Hospital/organization & administration/*statistics &

numerical data

Patient Dropouts/*psychology/*statistics & numerical data

Prospective Studies

Time Factors

Young Adult

Abstract: BACKGROUND: Non-attendance of scheduled appointments is a serious issue in dermatology hospital practice with implications in patient care. Herein we aim to characterize the population of non-attendees of dermatology appointments at a general hospital. MATERIAL AND METHODS: A prospective study was carried out of the reschedule requests received from January to December 2009 at a dermatology outpatient department of a general hospital. Variables such as gender, age, type of consultation, justification for non-attendance, timing between missed appointments and the reschedule request as well as rates of other missed appointments were analyzed. RESULTS: Throughout the study period, 265 patients filed a written request to reschedule a missed appointment, of whom 165 were female and 100 were male. The age distribution displayed two peaks, one in the second and the other in the sixth decade. Regarding the type of consultation, there was a clear predominance of missed follow-up consultations. Confusion and illness were the most frequent excuses for non-attendance. CONCLUSION: We propose to identify patients at risk of missed appointments and suggest interventions to overcome this pitfall and improve patient outcomes.

Pages: 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 118 119 120 121 122 123 124 125 126 127 128 129 130 131 132 133 134 135 136 137 138 139 140 141 142 143 144 145 146 147 148 149 150 151 152 153 154 155 156 157 158 159 160 161 162 163 164 165 166 167 168 169 170 171 172 173 174 175 176 177 178 179 180 181 182 183 184 185 186 187 188 189 190 191 192 193 194 195 196 197 198 199 200 201 202 203 204 205 206 207 208 209 210 211 212 213 214 215 216 217 218 219 220 221 222 223 224 225 226 227 228 229 230 231 232 233 234 235 236 237 238 239 240 241 242 243 244 245 246 247 248 249 250 251 252 253 254 255 256 257 258 259 260 261 262 263 264 265 266 267 268 269 270 271 272 273 274 275 276 277 278 279 280 281 282 283 284 285 286 287 288 289 290 291 292 293 294 295